Plains Area Mental Health is seeking a Help Desk technician to provide support to our staff. The help desk staff will respond to incoming calls, voicemails, web-submissions, emails and chat for assistance from clients experiencing technical issues.
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications).
Assist with advanced troubleshooting for special projects as directed.
Pursue, recommend, and implement new methods, processes, and materials/equipment for improvement.
Provide friendly, courteous, and quality IT support to all users.
Travel to each site is required. Required skills include 1-2 years of help desk support work or equivalent degree.
Plains Area offers a competitive salary and excellent benefits.
If you are interested in joining our progressive team,
submit resume and Plains Area Mental Health Employment Application: https://plainsareamentalhealth.org/careers/application/
To apply for this job email your details to firstname.lastname@example.org